Yogi is looking for an Implementation Specialist to join our Product Operations Team.
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Yogi is the shopper sentiment solution that enables brands to gain deeper visibility into consumer
feedback, sentiment, and voice. Yogi strives to bring consumers and brands closer together by
encouraging empathy and compassion. We approach our work with this same spirit, driven by
curiosity and a desire to innovate.
Our AI-driven customer sentiment platform, with features like automated insights and robust
visualizations, makes it easy to understand how shoppers feel about products - down to granular
features and attributes.
Yogi works with partners ranging from Fortune 500 companies to upstart DTC brands to help them
increase sales conversion rates, reduce misallocated costs, and increase their overall star rating.
You will be one of the core members of our mission-critical Product Operations Team that
oversees client implementation through onboarding and beyond.
As an Implementation Specialist, you will be involved in every aspect of the product
implementation process, taking new clients from contract to successful go-live, as well as post live
updates and maintenance. Our dream candidate is just as comfortable juggling multiple projects as
they are diving into a dataset and enjoys working cross-functionally to provide the best experience
possible for our customers.
As a member of our team, you will:
-Translate client needs into project requirements
-Project manage and supervise implementations cross-functionally to ensure timely delivery,
while resolving technical issues as they arise
-Partner with business stakeholders and technology leaders to assess client information
systems
-Create and organize large datasets with our well-defined data ingestion pipeline
-Use critical thinking and empathy in your decision-making to categorize data in-line with
client research needs
-Confidently support our Insights, Customer Success, and Sales teams in handling the
creation, management and maintenance of Yogi dashboards
-Document, maintain, and update processes as they improve over time
-Occasionally cleanse and audit datasets
-You have 2-5 years of project management, implementation consultant, or business analyst
experience, preferably in SaaS, tech, market research or related field (highly qualified entry-
level position)
-A bachelor’s degree or greater in information technology, business, or related field
-You are a creative, out-of-box thinker who can bring their own ideas to the table
-You are highly tech literate and can learn to use new tools on the fly
-You are proficient with Excel, Google Sheets, Asana and the Office Suite, and are
comfortable working with large datasets & databases; familiarity with Python, SQL or
Javascript is not required but nice to have
-You are a highly effective written and verbal communicator with sharp attention to detail.
Your work output is client-ready
-You have experience working in fast-paced environments driven by KPIs
-You are detail-oriented, diligent, and triple check your work
-You’re just as comfortable seeing the big picture as you are getting into the weeds
-You can be trusted to do your part and lead your own initiatives to completion, even when
juggling many tasks at once
-You approach problem solving with curiosity and a desire to learn, and can pick up new skills
quickly
-You are lighthearted and can handle serious work with good humor; memes encouraged
-You are honest and empathetic with your team members
-You are an effective and nuanced communicator
-You can navigate the pressures, stresses, and uncertainties that come with working at an
early-stage company
-Prior experience working at start-ups, consulting firms, market research organizations, or in
CPG brand management
-You can define and have ownership over the role: Opportunity to become a trail
blazing member of our Product Operations Team with end-to-end ownership of the
processes that make our clients happy
-You’ll make a huge impact: Ability to have major influence on our direction as a
company, along with career growth opportunities as the team continues to grow
-You’ll learn a lot, very fast: You will gain rapid exposure to a multitude of top-tier Fortune
100 brands, from industries as diverse as CPG, Health and Beauty, Food & Beverage,
Petcare etc.
-Yogi has strong traction and a deep balance sheet, having raised three Venture Capital
rounds over the last three years in an exciting and rapidly growing market. Our VC investors
have invested in companies such as Rent the Runway, DraftKings, Meetup and Datadog
-Competitive salary, stock, and best-in-class benefits. This includes medical, dental, and
vision insurance, 401(k) plan and matching, fitness benefits, and unlimited PTO
We are looking to fill this position ASAP and will be processing applications on a first-come, first-
served basis. In general, you can expect a screening call, a technical assessment, a behavioral
interview, and round-robin interview with the broader team.
This position is remote and Yogi employees are based across the United States. Travel is infrequent, generally limited to twice a year for company retreats.
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