Technical Implementation Specialist

About Yogi

Yogi is the shopper sentiment solution that enables brands to gain deeper visibility into consumer feedback, sentiment, and voice. Yogi strives to bring consumers and brands closer together by encouraging empathy and compassion. We approach our work with this same spirit, driven by curiosity and a desire to innovate.

Our AI-driven customer sentiment platform, with features like automated insights and robust visualizations, makes it easy to understand how shoppers feel about products - down to granular features and attributes.

Yogi works with partners ranging from Fortune 500 companies to upstart DTC brands to help them increase sales conversion rates, reduce misallocated costs, and increase their overall star rating.

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About The Role

You will be one of the core members of our mission-critical Product Operations Team that oversees client implementation through onboarding and beyond.

As a Technical Implementation Specialist, you will be involved in every aspect of the product implementation process, taking new clients from contract to successful go-live. Our dream candidate is just as comfortable juggling multiple projects as they are diving into a dataset; and looks for opportunities to hack together scrappy solutions to automate smaller tasks.

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What You'll Do

As a member of our team, you will:

• Translate client needs into project and data requirements, and handle multiple projects to completion on-time
• Create and organize large datasets with our well-defined data ingestion pipeline, while maintaining quality and integrity using problem-solving skills
• Project manage and supervise implementations cross-functionally to ensure timely delivery, while resolving technical issues as they arise
• Prototype internal tools and scripts for automating implementation tasks, with an eye on future engineering opportunities
• Collaborate with the Engineering team to build bespoke data pipeline solutions as needed
• Use empathy in your decision-making to categorize data in-line with client research needs
• Confidently support our Insights, Customer Success, and Sales teams in handling the creation, management and maintenance of Yogi dashboards
• Occasionally cleanse and audit datasets

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Requirements

• You have 2-5 years prior experience in a role requiring consistent problem solving and managing multiple projects / tasks simultaneously (highly qualified entry-level position)
• You are proficient with programming languages Python; C#, SQL or Javascript a bonus
• Experience with GPT-like technologies and prompt engineering preferred

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Behavioral Attributes We're Looking For

• You are detail-oriented, diligent and triple check your work
• You are a creative, out-of-box thinker who can bring their own ideas to the table
• You’re just as comfortable seeing the big picture as you are getting into the weeds
• You can be trusted to do your part and lead your own initiatives to completion, even when juggling many tasks at once
• You approach problem solving with curiosity and a desire to learn, and can pick up new skillsquickly
• You are lighthearted and can handle serious work with good humor; memes encouraged
• You are honest and empathetic with your team members
• You are an effective and nuanced communicator
• You can navigate the pressures, stresses, and uncertainties that come with working at an early-stage company

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Why Us

• You can define and have ownership over the role: Opportunity to become a trail blazing member of our Product Operations Team with end-to-end ownership of the processes that make our clients happy
• You’ll make a huge impact: Ability to have major influence on our direction as a company, along with career growth opportunities as the team continues to grow
• You’ll learn a lot, very fast: You will gain rapid exposure to a multitude of top-tier Fortune 100 brands, from industries as diverse as CPG, Health and Beauty, Food & Beverage, Petcare etc. 
• Yogi has strong traction and a deep balance sheet, having raised two Venture Capital rounds over the last two years in an exciting and rapidly growing market. Our VC investors have invested in companies such as Rent the Runway, DraftKings, Meetup and Datadog
• Competitive salary, stock, and best-in-class benefits. This includes medical, dental, and vision insurance, 401(k) plan and matching, fitness benefits, and unlimited PTO

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Timeline & Process

We are looking to fill this position ASAP and will be processing applications on a first-come, first-served basis. In general, you can expect a screening call, a technical assessment, a behavioral interview, and round-robin interview with the broader team.

Where

This position is remote and Yogi employees are based across the country; travel is generally limited to twice a year for company retreats. We prefer candidates that are based in the New York City area since your direct manager is based in NYC, however, we are open to remote candidates that are based in the US.

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