Customer Experience & Care

CPG's are using Customer Sentiment to define Voice of Customer and inform business decisions. Learn everything you need to know about customer sentiment. Read more.

It’s no question that understanding customer sentiment is a key part of any omnichannel eCommerce strategy. Learn how enterprise CPGs are measuring customer sentiment. Read more.

Customer insight is a valuable resource for eCommerce. Learn how to increase sales and grow your business with customer data collected through customer insight.

Over the past decade and with the rise of eCommerce, it’s become clear that reviews & ratings data is highly unique as a data source.

Customers are the lifeblood of every business. Delivering a superior customer experience is the key to building brand loyalty, retaining current customers, acquiring new ones, and increasing profits.

So what is driving this meteoric growth of hard seltzer?

A plethora of data is available to the modern business owner, marketer, salesperson, and customer support leader. Data is a vital part of business, and understanding where and how to look during data analysis is essential.

The rise of big data and machine learning has enabled companies to understand more about their customers than anyone dreamed possible just a decade or so ago.

Listening to your customers as a business leader is critical. Unfortunately, some businesses do not fully appreciate the opinions of their clients, which means that they may rarely address their concerns.

Think of your relationship with your customers in terms of a conversation. How do you speak to your customer? How do they speak to you?