Turn service cases into fuel for action.
Why leading brands love Salesforce Service Cloud with Yogi
The Yogi + Salesforce Service Cloud integration ingests case logs and conversations, then applies advanced AI/NLP to reveal recurring issues, consumer frustrations, and unmet needs. CPG brands gain the clarity to improve both products and consumer experiences with confidence.
All service cases, across teams and regions, flow into one searchable workspace.
Quantify pain points, detect early warning signs, and measure the impact of improvements on consumer satisfaction.
Spot feature requests and unmet needs hidden inside service interactions to fuel roadmaps.
“Yogi unlocked the missing piece—putting Zendesk tickets and call transcripts next to all our other feedback. Seeing those voices side-by-side finally gave us the full story and let us fix an issue we didn’t even know existed.”
Jane Hooper
Consumer Marketing Insights
Watch how easy it is to surface hidden insights from Zendesk tickets
See how leading brands use Yogi + Zendesk to improve CX and accelerate product innovation.
Watch webinarBuilt for frictionless integration
Connect Service Cloud once and let Yogi do the heavy lifting.
- Requires only one set of Salesforce API credentials to connect.
- Conversations are broken into ground-up themes with sentiment captured at every turn.
- Works across 70+ languages with industry-leading accuracy.
- Combine Service Cloud insights with reviews, surveys, and social data for a complete view of the consumer voice.
- Every case, every conversation — analyzed in full.
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