Product ratings and reviews offer a SKU-level view into how shoppers feel after purchase — a goldmine for understanding sentiment across your products and competitors’.
Care channels are where emotion meets urgency. These are the customers who care enough to reach out—often your most loyal advocates or your most frustrated critics.
"By consolidating multiple data sources into one easily digestible, deeply contextual view, Yogi helps us understand not just what consumers think—but why."
Director of DTC, Martech, & Digital
Surveys, CSAT, NPS, and focus groups provide structured, targeted feedback—ideal for validating hypotheses and exploring specific questions.
Apps have become an extension of product experience—and often the first touchpoint for feedback. A digital experience can elevate the brand or erode trust fast.
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Everything you need to know about Yogi for your team
Yogi connects to over 350 retailers, customer care systems like Zendesk and Salesforce Service Cloud, survey tools like Qualtrics, and app stores and social platforms—creating one unified, AI-powered view of consumer sentiment.
See all integrationsYogi’s AI is trained specifically for CPG data, applying rigorous validation and bias controls to ensure insights are clean, contextual, and trusted across every feedback stream.
Yes. Yogi benchmarks sentiment and star ratings across brands, products, and retailers—so you can see exactly where you win, lose, or lead.
Continuously. Yogi ingests new feedback in near real time, helping teams spot shifts and trends before they become market-moving.
While social listening tools focus on mentions, Yogi unifies all consumer feedback—reviews, care, social, surveys, and app data—revealing not just what people say, but what drives their sentiment and actions, providing much deeper context than social listening tools alone.
Yes. Yogi is built for enterprise CPG brands with strict data governance and privacy standards. The platform meets SOC 2 compliance, encrypts data in transit and at rest, and provides role-based access controls—ensuring your consumer feedback data is always protected.
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Social & forums
Social conversations reveal how consumers talk about your brand when no one’s asking. It’s the pulse of real-time perception—where discovery, comparison, and culture collide.
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This feedback channel captures