Introducing the Yogi Agents: Always-On Intelligence That's One Step Ahead

What if you could have problems and opportunities from your customer feedback flagged before they’re obvious?

‍Agents are automated analysts that work in the background, constantly scanning your customer feedback data to surface emerging issues, competitive gaps, and trend shifts before they compound. This allows teams to shift from reactive firefighting to anticipating issues or to capitalize on the themes that most clearly set their product apart from competitors.

Imagine a skincare launch where an agent is monitoring recent feedback. Working off historical trends, the agent surfaces "unexpected redness" as a new issue, validates it as meaningful, and presents that insight to the team. This could prompt a quick update to usage instructions and product page content to guide consumers away from use after exfoliation and head off any social media backlash before it starts.

Feedback pours in from reviews, social media, support tickets, and internal trackers. Small shifts easily get buried. Agents make sure nothing important stays that way.

Issue Agents are a great way to reduce the reliance on human agents to flag noticed trends. Flagging the severity with the elevation level makes it an extremely efficient way for a daily 5-minute check on what should be on my radar. — Billy, David Protein

Say goodbye to:

• Hours lost manually scanning feedback across channels
• Missing early signals that you didn't know to look for
• Catching trends only after your competitors have
• Debating if new feedback is a one-off or a real pattern

What Agents Do

The Agent Team launched with two agents that are customizable to your specific needs, and more are on the way:

Issue Agents detect and track emerging problems across all your customer feedback automatically and surface those findings in Yogi as well as your inbox. Your agents are constantly scanning feedback, finding patterns across rising complaints, and providing an in-depth breakdown of what's driving them. Focused on one brand's performance at a specific retailer? Worried about a particular product? Users can configure Agents by brand, location, product, or topic, so you're only flagged when it matters.

Ever act on a problem spotted in customer feedback and wonder if your fix is working? Issue Agents answer that too. Simply click “keep tracking" on any finding, and the agent will keep you updated on how that problem is evolving.

Benchmarking Agents show you how your products stack up against competitors and get to the heart of what's driving any gap.

A heritage product picking up momentum? The agent might find that your lack of seed oil is now a selling point, a signal that could lead to updated packaging or ads to capitalize on it.

Launching a product in a new category or market? The agent will compare its performance to the most relevant competitors, so you always know where you stand and why, even in unfamiliar territory. 

Every agent insight includes a full written breakdown of the finding. For any deeper follow-up our conversational AI tool, Ask Yogi, can answer specific questions with clear, structured answers backed by real data, key themes, and direct customer quotes. One click goes deeper.

‍Here's what Agents catch that traditional monitoring never would:

• Your Bluetooth speaker didn't change, but a recent app update quietly broke Bluetooth connectivity
• You swapped one ingredient and you're now gaining ground on texture against competitors
• You started using a new chicken supplier on the West Coast and related products are underperforming at retail
• Your new marketing campaign is hurting more than helping, and competitors are catching up
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Book a demo today and see what our agents can find under the surface.

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